The Annual WfMC Case Management Excellence Awards

FastTrack Submission
No abstract required

 

You are invited to our FastTrack entry process by completing the short form below (no abstract required). This process works best for experienced and returning awards entrants.

If you prefer to submit an abstract for review, please use this page.

Upon receipt of the form below, we will send you our current easy Q&A template and helpful guidelines.

Simply return your completed case study template no later than the FINAL deadline shown on the right. Earlier is better (the judges will have more time to review your entry).

FORM (if form does not display please contact us)

  • Payment of your $250 entry handling fee is required when you submit your case study. Secure online payment here.
  • If you consider that you have a highly relevant case study, and your organization has difficulty meeting this entry fee please contact us.
    No entry fee
    required for nominating US government agencies or entries nominated by US government officials.

IMPORTANT: To submit a second Fast Track case study or more, simply re-use the Q&A template supplied in your response email and send to us. Do not complete this form again.

 

Special Offer

Each year we publish the winning case studies together with in-depth papers by industry thought-leaders in both print and digiital editions: Empowering Knowledge Workers (2013 Winners), Taming the Unpredictable and How Knowledge Workers Get Things Done. The inaugural book on ACM Mastering the Unpredictable was published in 2010.

Empowering Knowledge Workers
Taming the Unpredictable
Knowledge Worker
Order one or all of these important books shown above and get 30% discount.  Use discount code ACM16.

You do not have to enter the awards to enjoy this special offer.

Judging Criteria

Submissions should indicate specific areas of focus, however the awards winners wlll be categorized by the committee judges based on the most applicable industry vertical or horizontal function. Award categories include, but are not limited to:

  • Customer Excellence/Customer Service
  • Public Sector
  • Legal and Courts
  • Healthcare and Medical
  • Human Capital
  • Customer Enrollment
  • Banking and Financial Services
  • Insurance
  • Transportation and Logistics
  • Media and Entertainment

Special recognition is made for outstanding demonstration of Knowledge Worker Innovation and Exceptional User Experience.

We will be accepting and judging submissions for both Adaptive Case Management (which is entirely under the control of the case manager) and Production Case Management (where the case manager has a lot, but not complete, scope for modification of the course of activity).

This list is provided in order to clarify what judging criteria will be used.  Higher selection preference will be given to cases that include more of these points. It is unlikely that any single use case can demonstrate all of these, don’t worry.

Innovation

  • Integration of outside tools and social media ("mash ups") to facilitate communications and assist with data visualization
  • How a case manager is able to plan timelines for the case, including the identification of stages and milestones
  • How the goals of the case manager are recorded and displayed to others, and how roles and teams can be defined within the context of the case
  • Support for mobile devices and other "iWorker" environments and usage models
  • How a case manager can retain lists of experts that can be drawn into their cases on a needs must basis
  • The cohesiveness of the system as single application/environment, whether virtually or physically, imposing a single point of access

Adaptability

  • Availability of reusable templates for initiating new cases, including the use of completed cases as templates
  • Ability to create standard correspondence (letters, emails, etc.,) at any point in the case, capturing context of interaction and responses
  • Explicit support for goal-seeking and goal-driven processes, and whether goals can be modified in-flight
  • How knowledge captured during the performance of case work supports the identification and creation of new processes or case rules (not requiring IT/developer involvement or redeployment)
  • How knowledge is captured and held by the system, including the dynamic and static exchanges between participants
  • The degree of guidance provided by the system, based on the current context of the case, including the ability to initiate collaboration with other knowledge workers

Impact

  • Extent and quantifiable impact of productivity improvements (including financial and non-financial such as reduced re-work and improved customer and/or employee satisfaction
  • The extent of explicit training and change management required for knowledge workers, versus the ability to eliminate training through in-flight guidance
  • Better records and data management practices connected to improved case management e.g, ability to identify cases, organize content distinctly from other cases, allow cross-references and linkages between cases)
  • Demonstrated productivity improvement based on greater visibility, such as prioritizing activity across multiple cases, balancing workload, monitoring quality, timeliness and speed
  • Examples of problem resolution through easier management of roles, authority (access privileges), and improved communication

It is unlikely that any single use case can demonstrate all of these, don’t worry. These points are provided in order to clarify what judging criteria will be used. Higher selection preference will be given to cases that include more of these points.

Above all, remember, the judges are turned off by hype and advertising!

Submission Guidelines from Keith Swenson, lead judge

The case studies submitted for an award are not advertisements and should not read like one. Read a quick page of advice from Keith.

The readers of your case study are looking for information on how to best implement Adaptive Case Management in their organizations. It is a new and fledgling field, and the purpose of making such information available helps the entire market, by reducing the incident of failure. Most of the ideas on how to organize people, and how to structure the information, are applicable in many products, yours included.

These books are meant to provide guidance for a number of years. Today's product features will continue to spread and evolve such that what we talk about next year may not be the hot features of today.

But the lessons learned in how a particular organization approached a particular situation, how well it worked, along with why it may or may not have worked well, will be information valuable for many years.