Adaptive Case Management

Global Excellence Awards

The next Annual ACM Excellence Awards will open for submissions in January 2014. Bookmark this page and note the deadline in your calendar.

If you wish to be notified when the awards are open - please complete this short form.

The ACM Awards are the ideal way to be recognized by the industry worldwide, to publicly acknowledge and recognize the efforts of your team and to inject passion into your case management excellence.

Get recognized for your vision and your team's superb efforts by entering the ACM Global Excellence Awards

 Co-sponsored by WfMC and BPM.com, these prestigious awards recognize user organizations worldwide that have demonstrably excelled in implementing innovative ACM solutions. Award winners will be announced at a special virtual awards ceremony on June 27th at ACM Live.

The ACM Awards are the ideal way to be recognized by the industry, to acknowledge and publicly recognize the efforts of your team and to inject passion in to your case management excellence.

Case Management is a rapidly growing field. These awards are designed to highlight the best examples of technology to support knowledge workers. Last year nine teams were awarded top honors at the ACM Live Event in June, and were featured in the best-seller book, "How Knowledge Workers Get Things Done." All finalists and winners get published.

We work with leading industry analysts Forrester and Gartner who use these case studies to analyze ACM technology suppliers, illustrate trends, industry growth, ROI and more...

Two books have been published since then, featuring the full case studies, detailing how ACM was used and implemented. Each book also features a number of excellent white papers by industry thought-leaders..
Taming the Unpredictable
How Knowledge Workers Get Things Done

This is the awards process ...

Awards Entry -- Step 1

To help people learn and adopt this approach, we annually gather some of the best examples.  Do you have an interesting Use Case?  Submit it for the opportunity to win an award and publication in the next book on ACM to be published in the Fall of 2014.

Scroll down for the Awards Judging Criteria.

Submission is an easy two-step process:

Step 1. Please complete the short form below. After validation on this short form, you will receive the link to submit the details of your abstract. There is no fee to pay at this time.

Step 2 (after you submit form above you will be directed to the next page). Send us your 250-word abstract that answers these three questions:

1. Who (by roles within the organization) are the users of the system?
2. What area(s) of the business does the Case Management System affect?
3. Why should this submission be considered a successful ACM case study?

We'll supply you with an easy Q&A template that you can complete and return by deadline of April 15 and pay your entry fee of $250 (non-refundable).

The Awards Ceremony will take place at the ACM Live! Adaptive Case Management virtual summit in the June timeframe.

Special Offer

Two best-selling books incorporate the the winning case studies from the past two years: Taming the Unpredictable and How Knowledge Workers Get Things Done. The inaugural book on ACM Mastering the Unpredictable was published in 2010.

Special offer in conjunction with Awards: How Knowledge Workers Get Things Done Get BOTH the Print Edition and Digital Edition together for the price of one: Pay only $49.95 - Total retail value $99.90

Order the Print Edition now and get the Digital Edition (complete book in zipped PDF 7MB) FREE to start reading immediately. Have one copy on your bookshelf and one copy on your computer for easy reference at any time.

You do not have to enter the awards to enjoy this special offer.

Judging Criteria

It is unlikely that any single use case can demonstrate all of these, don’t worry.  These are provided in order to clarify what judging criteria will be used.  Higher selection preference will be given to cases that include more of these points.

Innovation

• Integration of outside tools and social media ("mash ups") to facilitate communications and assist with data visualization
• How a case manager is able to plan timelines for the case, including the identification of stages and milestones
• How the goals of the case manager are recorded and displayed to others, and how roles and teams can be defined within the context of the case
• Support for mobile devices and other "iWorker" environments and usage models
• How a case manager can retain lists of experts that can be drawn into their cases on a needs must basis
• The cohesiveness of the system as single application/environment, whether virtually or physically, imposing a single point of access

Adaptability

• Availability of reusable templates for initiating new cases, including the use of completed cases as templates
• Ability to create standard correspondence (letters, emails, etc.,) at any point in the case, capturing context of interaction and responses
• Explicit support for goal-seeking and goal-driven processes, and whether goals can be modified in-flight
• How knowledge captured during the performance of case work supports the identification and creation of new processes or case rules (not requiring IT/developer involvement or redeployment)
• How knowledge is captured and held by the system, including the dynamic and static exchanges between participants
• The degree of guidance provided by the system, based on the current context of the case, including the ability to initiate collaboration with other knowledge workers

Impact

• Extent and quantifiable impact of productivity improvements (including financial and non-financial such as reduced re-work and improved customer and/or employee satisfaction
• The extent of explicit training and change management required for knowledge workers, versus the ability to eliminate training through in-flight guidance
• Better records and data management practices connected to improved case management e.g, ability to identify cases, organize content distinctly from other cases, allow cross-references and linkages between cases)
• Demonstrated productivity improvement based on greater visibility, such as prioritizing activity across multiple cases, balancing workload, monitoring quality, timeliness and speed
• Examples of problem resolution through easier management of roles, authority (access privileges), and improved communication

It is unlikely that any single use case can demonstrate all of these, don’t worry. These points are provided in order to clarify what judging criteria will be used. Higher selection preference will be given to cases that include more of these points.

Above all, remember, the judges are turned off by hype and advertising!

Submission Guidelines from Keith Swenson, WfMC Chair

The case studies submitted for an ACM award are not advertisements and should not read like one. Read a quick page of advice from Keith.

The readers of your case study are looking for information on how to best implement Adaptive Case Management in their organizations. It is a new and fledgling field, and the purpose of making such information available helps the entire market by reducing the incident of failure. Most of the ideas on how to organize people, and how to structure the information, are applicable in many products, yours included.

These books are meant to provide guidance for a number of years. Today's product features will continue to spread and evolve such that what we talk about next year may not be the hot features of today. But the lessons learned in how a particular organization approached supporting a particular situation, how well it worked, along with why it may or may not have worked well, will be information valuable for many years.