Universal Forest Products nominated by Hyland, creator of OnBase

Situation
  • Knowledge workers were spending too much time managing the collection of required documents within existing case management systems
  • Desire to eliminate manual tracking via Access databases and inefficient spreadsheets
Implementation & Innovation
  • Made solutions contextually aware of all case-related requirements and when they were fulfilled
  • Evolution to creation of several content-enabled, context-aware business apps across UFP
Benefits
  • Automates collection of required information
  • Brings the information to the knowledge worker at exact time they need it
  • Dramatic increases in response rate, quality and accuracy across all case management solutions
Technology
  • OnBase by Hyland – low-code rapid application configuration platform