Texas OAG nominated by Adjacent

Situation
  • 24 unique legal divisions across Texas with each acting in an independent manor
  • Significant growth and increased caseloads called for change
  • Inefficient distribution of case assignments
Implementation & Innovation
  • Streamline all divisions to share information (central repository)
  • Real time case reporting
  • Knowledge library for reuse of highly utilized documents
  • Custom widgets to optimize user experience
Benefits
  • New flexibility and agility, allowing for future growth and change
  • Enhanced operational efficiencies with a systematic workflow
  • Dramatic reduction in duplicate efforts and paper
Technology
  • This ACM solution, built on IBM’s Case Management software and implemented by Adjacent Technologies, increased productivity with systematic processes, reduced the risks associated with paper-based information, and also enhanced compliance with program regulations.