Category: Excellence in e-Gov Public Sector

Office of Secretary to the Government of Federation (OSGF) of Nigeria nominated by Newgen Software Technologies Limited

Challenges
  • Manual, labor, time and cost intensive process
  • Lack of flexibility for dynamic routing and re-routing
  • Lack of Information security
  • No monitoring, tracking and reporting of process
  • High operational costs
  • Slow roll out of initiatives
Implementation & Innovation
  • Leveraged Newgen Case Management solution
  • Convergence of BPM and ECM capabilities for complete automation
  • Dynamic actions for ad-hoc routing and approvals
  • Drill down process performance information knowledge
  • Improved life-cycle management of business entities
  • Enhanced two tier security
  • Option for Mobility driven process management
  • Integration of EDMS with Audio Visual Conferencing
Benefits
  • Cost- 60% cost reduction in overall process
  • Time-70-80% improvement in cycle times
  • Quality- Efficient process monitoring leading faster processes and initiative roll out
  • Information Security
Technology
  • Newgen Case Management Solution
  • ECM for Content Management, Storage and Archival (OmniDocs)
  • BPM for Process Designing, Monitoring and Analytics (OmniFlow)