Category: Excellence in Claims Management Services

Crawford & Company nominated by Appian

Situation
  • Crawford & Company is the world’s largest independent provider of claims management solutions
  • Crawford responds to global catastrophes (hurricanes, tsunamis, etc.) and insurance carriers, global corporations, and families count on Crawford for rapid claims management
  • Crawford set out to accelerate business performance through better data visibility, process automation, social collaboration and mobility
Implementation & Innovation
  • Developed “Crawford Desktop + Mobility” – a revolutionary set of desktop, mobile and social business process applications for catastrophe-related resource management
  • Applications include Claim Portal Management, Claim Assignment & Scheduling (CAT), Contractor Extract (repairStream), Automated Claim Report Review/Approval, and Customer Billing
Benefits
  • Aspects of Claims Management by 80%
  • Invoicing accelerated by 70%
  • Claims handling reduced from over 2 hours per claim to average of 43 minutes
  • During record-setting 2013 Canadian floods, Crawford was able to:
    • Rapidly deploy 350 adjusters to affected sites
    • Handle over 7,000 individual claims
    • Allow 60 carrier customers to begin processing claims in only 6 weeks
Technology
  • The Appian Suite – a BPM-based Work Platform
  • Accelerate business performance and smarter decision-making through automation, mobility, social collaboration and enterprise data management