- The Texas Office of the Attorney General's Crime Victim Services Division provides victims of violent crimes a means to apply for eligibility for the Crime Victims' Compensation Program, which pays medical and other bills related to the crime.
- Dated system was close to failure, which would have negatively impacted victim's claim processing as well as legislative mandated measures, putting federal funding in jeopardy.
- Work unpredictability was burdensome to existing system of manual processes.
Implementation & Innovation
- Initiates pre-defined and ad hoc tasks, with email or workflow notifications supporting work unpredictability
- Provides for improved reporting, content analytics and trend analyses relative to the nature of the crime victim services required
- Starts cases without all required information, allowing the jumpstart of an investigation
- Leverages business rules to drive the assignment of cases, including staff availability, case type, and degree of relatedness
- Enhances the speed and quality of case outcomes by tailoring work to the way Knowledge Workers worked
- Improves allocation and utilization of resources because the system provides a 360 degree view of the work processes and workload status
- Offers better reliability, security and lower long term operating cost through cloud-hosting
- Platform approach lends itself to next phases: mainframe replacement and social networking
- IBM Business Partner Adjacent Technologies Inc.
- IBM Case Manager platform